The individual policy administration system manages policies for individuals and family groups via the direct, broker or affinity channels.  Characteristics of the individual policy management system are;

• Act-isure manages the complete lifecycle of a policy and is visible at a glance thus offering a high level of support to an operator.  It supports enquiries, applications, underwriting processes, live policy administration, premium management, mid term adjustments, renewals(active or passive), cancellations, lapses and re-instatements, with high degree of automation.
• Sophisticated processing of Mid Term Adjustments. These can be input and made effective immediately or given an ‘effective date’ in the future (which Act-isure handles automatically) – avoiding the need for pending files and/or diary notes.  All premium and accounting implications are automatically calculated and applied as.  The claims system is immediately aware of changes that affect benefit eligibility.
• Comprehensive notes system and reminders to ensure tasks are not missed
• Captures inbound documents (images, emails etc.) and outbound documents against client/policy giving, together with the note functionality, a comprehensive contact history and avoiding the ‘paper mountain’ many offices encounter.
• Direct debit, credit card and cash payments are all supported
• Act-isure fully conforms to BACS rules regarding notice periods and ensures that collections and invoices are promptly generated even during periods of adjustment to the policy