A business process management tool, PME can be implemented in a stand alone mode, loosely coupled with Act-isure, integrated with Act-isure or integrated with third party applications.  PME allows clients to build up real time views of the levels of productivity, service and quality being delivered by key business processes.  Key features of the system are:

• Graphical definition of processes
• Establishment of service level targets by process
• Real time management of progress of work items against service targets
• Escalation of work items that are poised to exceed service targets
• Real time view of process performance – service, cost and quality metrics by process, by client, by business area etc.